Shipping & Delivery Policy
At I Love Nursery, we take great care in packing and dispatching our plants and other products so that they reach our customers safely and in good condition. This policy explains our shipping process, delivery timelines, shipping charges, and related terms.
1. Domestic Shipping
We currently ship our products within India only.
I Love Nursery does not offer international shipping.
Orders are normally dispatched within 7 working days from the date of order confirmation and successful payment, unless a different delivery date has been communicated at the time of purchase.
Delivery times may vary depending on the destination, product availability, courier services, weather conditions, and other circumstances beyond our control.
2. Delivery Timeline
We make every reasonable effort to dispatch orders within the stated timeframe.
Once your order has been handed over to the courier company, India Post, or another delivery service, the actual delivery time will depend on their service standards and operating conditions.
I Love Nursery is not responsible for delays caused by courier companies, postal authorities, weather conditions, transportation issues, strikes, natural events, or other circumstances beyond our reasonable control.
Our responsibility is to dispatch and hand over the shipment to the applicable delivery service within the stated processing period.
3. Delivery Address
Orders will be delivered to the shipping address provided by the customer at the time of placing the order.
Customers are responsible for providing a complete and accurate:
Name
Delivery address
PIN code
Phone number
Other information required for delivery
I Love Nursery will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
4. Delivery to Remote & Rural Areas
We deliver to locations across India that are serviceable by our courier partners and postal services.
For remote, rural, or difficult-to-service locations, orders may be delivered through India Post/Speed Post or other available local delivery services.
Such deliveries may take additional time depending on the location and available delivery services.
5. Shipping Charges
The current website calculates delivery charges on the products total after discounts: ₹90 below ₹500; ₹75 from ₹500 to ₹999.99; and free delivery from ₹1,000. Any COD handling charge is shown separately at checkout. The final payable amount is displayed before payment.
Shipping charges may vary for certain products, locations, oversized packages, or special delivery requirements.
If any additional shipping charge applies, the customer will be informed where applicable.
6. Multiple Products in One Order
When multiple products are ordered for the same delivery address, we will generally try to ship them together whenever possible.
However, some plants or products may be packed and shipped separately depending on their availability, size, location, or specific delivery requirements.
If products are ordered for different delivery addresses, shipping charges may be calculated separately for each delivery location.
7. Plant Delivery
Plants are living products and require special care during transportation.
During transit, plants may experience minor changes such as:
Temporary leaf drooping
Minor leaf damage
Soil movement
Slight changes in appearance
Natural variations in size, shape, colour, or foliage
Such minor changes may occur naturally during transportation and do not necessarily mean that the plant is defective or damaged.
Customers are requested to inspect their plants promptly after delivery. If there is a significant issue with the order, please contact us within 24 hours of delivery, as described in our Refund & Returns Policy.
8. Delivery Attempt
Customers should ensure that someone is available to receive the order at the provided delivery address.
If delivery cannot be completed because:
The customer is unavailable
The address is incorrect or incomplete
The phone number is unreachable
The customer refuses to accept the shipment
the courier company may make another delivery attempt or return the shipment according to its policies.
Additional shipping or re-delivery charges may apply where applicable.
9. Sundays & National Holidays
Generally, deliveries are not made on Sundays or national holidays.
Delivery schedules may also vary depending on the operating schedules of the courier company or India Post.
10. International Shipping
I Love Nursery currently does not ship products outside India.
All orders placed through our website are intended for delivery within India only.
11. Order Tracking
Where tracking is available, customers can view parcel tracking in their account and receive available order updates through their registered email address. If an order is split into multiple parcels, each booked parcel may have its own tracking details.
Customers can use the tracking details to monitor the progress of their shipment.
12. Payment
I Love Nursery provides secure online payment options through available payment gateways and payment service providers.
Depending on the payment options available at checkout, customers may be able to pay using:
Credit cards
Debit cards
UPI
Net banking
Other available online payment methods
All payments are subject to the terms and conditions of the applicable payment service provider.
13. Delivery Issues
If you experience any issue with your delivery, please contact our Customer Care Team as soon as possible.
Please provide your order number and relevant details so that we can investigate and assist you.
14. Contact Us
For questions regarding shipping, delivery, or your order, please contact us:
I Love Nursery Email: info@ilovenursery.com Address: Vill Bara Sehara, P.O. Chhota Sehara, P.S. Nazat, Near Joda Mandir, West Bengal – 743442, India
We will do our best to assist you and resolve your concern as quickly as possible.
15. Your consumer rights
Delivery terms do not exclude remedies available under applicable consumer law. Contact us if an order is not delivered, is incorrect, or arrives damaged so that we can investigate and arrange the appropriate resolution.