Refund, Returns & Cancellation Policy
Effective Date: September 2026
At I Love Nursery, we carefully pack and dispatch our plants and other products to help ensure they reach our customers safely and in good condition. As plants are living products, certain conditions apply to cancellations, returns, replacements, and refunds.
1. Refund Policy
Orders that have been successfully delivered and accepted by the customer are generally not eligible for a refund.
If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact our Customer Care Team within 24 hours of delivery.
We may request clear photographs or videos of the product and packaging to assess the reported issue.
After reviewing the complaint and supporting information, I Love Nursery may approve a replacement or refund, depending on the circumstances.
2. Cancellation Policy
You may request cancellation of your order within 24 hours of placing the order, provided that the order has not already been processed, packed, or dispatched.
A cancellation request may not be accepted once:
The order has been processed or packed
The order has been handed over to the courier
Dispatch or shipping processing has started
Orders purchased under special, limited-period, clearance, or promotional offers may be subject to different cancellation conditions.
To request cancellation, please contact us at:
Email: info@ilovenursery.com
3. Damaged or Defective Products
If your order arrives damaged, defective, or in an unacceptable condition, please contact us within 24 hours of delivery.
Please provide the following information, where applicable:
Order number
Clear photographs of the product received
Photographs of the packaging
Unboxing video, if available
A brief description of the issue
Our team will review the complaint and determine the appropriate resolution based on the information provided.
4. Important Information About Plant Orders
Plants are living products and may naturally experience minor changes during transportation.
The following conditions may occur during transit and are generally not considered defects:
Temporary leaf drooping
Minor leaf shedding
Minor leaf damage
Slightly bent leaves or stems
Minor movement of soil
Natural variation in plant size
Natural variation in leaf shape, colour, or foliage
Seasonal changes in growth or flowering
Plant-related complaints will be reviewed case by case, based on the condition of the plant when delivered.
5. Product Not as Described
If you believe that the product received is significantly different from the product shown or described on our website, please notify us within 24 hours of receiving the order.
Please provide your order number and clear photographs of the product received.
After reviewing the complaint and supporting information, I Love Nursery will determine whether a replacement or refund is applicable.
6. Return Policy
Returns are accepted only when approved by I Love Nursery.
Before returning any product, you must contact our Customer Care Team and receive confirmation and return instructions.
Products returned without prior approval may not be accepted.
For an approved return, we may require:
Order number
Invoice or proof of purchase
Photographs of the product
Other information necessary to verify the order
Do not send any product back before receiving return instructions from I Love Nursery.
7. Refund Processing
Once an approved return or refund request has been reviewed, we will notify you regarding the outcome.
If your refund is approved, it will normally be processed to the original payment method used for the order.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
8. Late or Missing Refunds
If you have been informed that your refund has been processed but you have not received it:
Check your bank account or payment account again.
Contact your card issuer or payment provider.
Contact your bank if necessary.
If you have completed these steps and still have not received your refund, contact us at info@ilovenursery.com.
9. Sale and Promotional Products
Products purchased under sale, clearance, promotional, special-event, or limited-period offers may be subject to specific cancellation, return, replacement, or refund conditions.
Any applicable conditions will be communicated during the purchase process.
10. Exchanges and Replacements
I Love Nursery may provide a replacement for products that are:
Damaged
Defective
Incorrect
Significantly different from the product ordered
Replacement requests must generally be reported within 24 hours of delivery.
All replacements are subject to verification and product availability.
If the same product is unavailable, I Love Nursery may provide another appropriate resolution, including a refund where applicable.
11. Shipping and Return Costs
If a return is approved, the applicable return shipping instructions and costs will be communicated by our Customer Care Team.
Shipping charges are generally non-refundable, unless the return or refund is approved due to an error on our part, a damaged product, an incorrect product, or another circumstance covered by this policy.
Customers should not send products to any address without first contacting I Love Nursery and receiving return instructions.
12. Return Address
For an approved return, our Customer Care Team will confirm the return address and instructions.
I Love Nursery Vill Bara Sehara, P.O. Chhota Sehara P.S. Nazat, Near Joda Mandir West Bengal – 743442 India
Please contact us before sending any product back.
13. Contact Us
If you have any questions regarding refunds, returns, cancellations, replacements, or your order, please contact us:
I Love Nursery Email: info@ilovenursery.com
Address: Vill Bara Sehara, P.O. Chhota Sehara P.S. Nazat, Near Joda Mandir West Bengal – 743442, India
When contacting us, please include your order number so that we can assist you as quickly as possible.
14. Policy Updates
I Love Nursery reserves the right to update or modify this Refund, Returns & Cancellation Policy when necessary.
Any changes will be published on this page with the updated effective date.
I Love Nursery Green Is Good. 🌱
15. Your consumer rights
Please report delivery problems within 24 hours to help us assess living plants promptly. This reporting request does not remove rights or remedies available under applicable consumer law. The general exclusions above do not prevent a valid claim for damaged, defective, incorrect, missing or misdescribed products.