Refund, Returns & Cancellation Policy

Effective Date: September 2026

At I Love Nursery, we carefully pack and dispatch our plants and other products to help ensure they reach our customers safely and in good condition. As plants are living products, certain conditions apply to cancellations, returns, replacements, and refunds.

1. Refund Policy

Orders that have been successfully delivered and accepted by the customer are generally not eligible for a refund.

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact our Customer Care Team within 24 hours of delivery.

We may request clear photographs or videos of the product and packaging to assess the reported issue.

After reviewing the complaint and supporting information, I Love Nursery may approve a replacement or refund, depending on the circumstances.

2. Cancellation Policy

You may request cancellation of your order within 24 hours of placing the order, provided that the order has not already been processed, packed, or dispatched.

A cancellation request may not be accepted once:

• The order has been processed or packed
• The order has been handed over to the courier
• Dispatch or shipping processing has started

Orders purchased under special, limited-period, clearance, or promotional offers may be subject to different cancellation conditions.

To request cancellation, please contact us at:

Email: info@ilovenursery.com

3. Damaged or Defective Products

If your order arrives damaged, defective, or in an unacceptable condition, please contact us within 24 hours of delivery.

Please provide the following information, where applicable:

• Order number
• Clear photographs of the product received
• Photographs of the packaging
• Unboxing video, if available
• A brief description of the issue

Our team will review the complaint and determine the appropriate resolution based on the information provided.

4. Important Information About Plant Orders

Plants are living products and may naturally experience minor changes during transportation.

The following conditions may occur during transit and are generally not considered defects:

• Temporary leaf drooping
• Minor leaf shedding
• Minor leaf damage
• Slightly bent leaves or stems
• Minor movement of soil
• Natural variation in plant size
• Natural variation in leaf shape, colour, or foliage
• Seasonal changes in growth or flowering

Plant-related complaints will be reviewed case by case, based on the condition of the plant when delivered.

5. Product Not as Described

If you believe that the product received is significantly different from the product shown or described on our website, please notify us within 24 hours of receiving the order.

Please provide your order number and clear photographs of the product received.

After reviewing the complaint and supporting information, I Love Nursery will determine whether a replacement or refund is applicable.

6. Return Policy

Returns are accepted only when approved by I Love Nursery.

Before returning any product, you must contact our Customer Care Team and receive confirmation and return instructions.

Products returned without prior approval may not be accepted.

For an approved return, we may require:

• Order number
• Invoice or proof of purchase
• Photographs of the product
• Other information necessary to verify the order

Do not send any product back before receiving return instructions from I Love Nursery.

7. Refund Processing

Once an approved return or refund request has been reviewed, we will notify you regarding the outcome.

If your refund is approved, it will normally be processed to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

8. Late or Missing Refunds

If you have been informed that your refund has been processed but you have not received it:

1. Check your bank account or payment account again.
2. Contact your card issuer or payment provider.
3. Contact your bank if necessary.
4. If you have completed these steps and still have not received your refund, contact us at info@ilovenursery.com.

9. Sale and Promotional Products

Products purchased under sale, clearance, promotional, special-event, or limited-period offers may be subject to specific cancellation, return, replacement, or refund conditions.

Any applicable conditions will be communicated during the purchase process.

10. Exchanges and Replacements

I Love Nursery may provide a replacement for products that are:

• Damaged
• Defective
• Incorrect
• Significantly different from the product ordered

Replacement requests must generally be reported within 24 hours of delivery.

All replacements are subject to verification and product availability.

If the same product is unavailable, I Love Nursery may provide another appropriate resolution, including a refund where applicable.

11. Shipping and Return Costs

If a return is approved, the applicable return shipping instructions and costs will be communicated by our Customer Care Team.

Shipping charges are generally non-refundable, unless the return or refund is approved due to an error on our part, a damaged product, an incorrect product, or another circumstance covered by this policy.

Customers should not send products to any address without first contacting I Love Nursery and receiving return instructions.

12. Return Address

For an approved return, our Customer Care Team will confirm the return address and instructions.

I Love Nursery
Vill Bara Sehara, P.O. Chhota Sehara
P.S. Nazat, Near Joda Mandir
West Bengal – 743442
India

Please contact us before sending any product back.

13. Contact Us

If you have any questions regarding refunds, returns, cancellations, replacements, or your order, please contact us:

I Love Nursery
Email: info@ilovenursery.com

Address:
Vill Bara Sehara, P.O. Chhota Sehara
P.S. Nazat, Near Joda Mandir
West Bengal – 743442, India

When contacting us, please include your order number so that we can assist you as quickly as possible.

14. Policy Updates

I Love Nursery reserves the right to update or modify this Refund, Returns & Cancellation Policy when necessary.

Any changes will be published on this page with the updated effective date.

I Love Nursery
Green Is Good. 🌱